queenbet Privacy Policy

This Privacy Policy ("Policy") describes how queenbet.asia ("queenbet", "we", "us", "our") collects, uses, discloses, and safeguards personal information obtained from users ("you", "Player") of the queenbet website and associated gaming services (collectively, the "Platform"). This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission ("NPC"). By registering for or using the queenbet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1. Introduction & Identity of the Data Controller

1.1 queenbet.asia is the data controller responsible for the personal information collected through the Platform. As data controller, queenbet determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws.

1.2 queenbet operates under applicable Philippine gaming regulations and is subject to oversight by the relevant regulatory authorities. Our data protection practices are aligned with both gaming regulatory requirements and the Data Privacy Act of 2012.

1.3 If you have any questions or concerns about this Policy or the way queenbet handles your personal data, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

2. Personal Data We Collect

queenbet collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license);
• Residential address, city (e.g., Manila, Cebu, Davao, Makati, Quezon City), province, and postal code;
• Email address and mobile phone number;
• Username and encrypted password.

2.2 Financial & Transaction Data

• GCash or PayMaya (Maya) account details;
• Bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other Philippine banks);
• Debit card details (card number masked, expiry date);
• Deposit and withdrawal history, transaction amounts in Philippine Peso (PHP / ₱), and payment method used.

2.3 Gaming & Activity Data

• Game history, wager amounts, wins and losses, session duration;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

2.4 Technical & Device Data

• IP address, device type, operating system, and browser type;
• Cookies and similar tracking technologies (see Section 6);
• Log data including access times, pages visited, and referring URLs.

2.5 Communications Data

• Records of communications between you and queenbet customer support;
• Survey responses, feedback submissions, and promotional opt-in preferences.

3. How We Use Your Personal Data

queenbet processes your personal data for the following purposes:

• Account Management: To create, verify, and maintain your queenbet account, including KYC identity verification as required by applicable regulations;
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver customer support;
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, gaming regulatory requirements, and tax reporting obligations under Philippine law;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming tools, and identify players who may be at risk of gambling-related harm;
• Marketing & Promotions: To send you promotional offers, bonuses, and updates about queenbet services, where you have provided consent or where permitted by applicable law. You may opt out at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the queenbet Platform;
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

4. Legal Basis for Processing

4.1 queenbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and queenbet (i.e., to provide gaming services, process payments, and manage your account);
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML obligations and gaming regulatory requirements;
• Legitimate Interests: Processing is necessary for queenbet's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

5.1 queenbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes.

5.2 queenbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing deposits and withdrawals;
• Game Providers: Third-party game software providers who supply games available on the queenbet Platform, to the extent necessary for game delivery and fairness certification;
• KYC & AML Service Providers: Identity verification and anti-money laundering screening service providers engaged to assist queenbet in meeting its regulatory obligations;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory directive;
• IT & Security Providers: Cloud hosting, cybersecurity, and technical infrastructure providers engaged to support the operation of the queenbet Platform;
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by queenbet, subject to professional confidentiality obligations.

5.3 In the event of a merger, acquisition, or sale of all or substantially all of queenbet's assets, your personal data may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.

6. Cookies & Tracking Technologies

6.1 queenbet uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content.

6.2 The following categories of cookies are used on the queenbet Platform:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management and security. These cannot be disabled.
• Functional Cookies: Remember your preferences (e.g., language, game settings) to provide a personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how users interact with the Platform to help queenbet improve its services.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

6.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the queenbet Platform.

7. Data Retention

7.1 queenbet retains your personal data for as long as your account is active and for such additional periods as are required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements;
• Transaction and financial data is retained for a minimum of five (5) years following the date of the transaction;
• Communications data is retained for three (3) years from the date of the communication;
• Marketing preference data is retained until you withdraw consent or close your account.

7.2 Upon expiry of the applicable retention period, queenbet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

8. Data Security

8.1 queenbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the queenbet Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Segregation of player funds from queenbet's operational funds.

8.2 While queenbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. queenbet cannot guarantee absolute security and encourages you to use strong, unique passwords and to notify us immediately of any suspected unauthorized access to your queenbet account.

9. Your Rights as a Data Subject

9.1 Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by queenbet:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed, as set out in this Policy;
• Right of Access: You may request a copy of the personal data queenbet holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to queenbet's legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe queenbet has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact queenbet's Data Protection Officer using the details in Section 14. queenbet will respond to all verified requests within fifteen (15) business days, or such other period as required by applicable law.

9.3 queenbet may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorized persons.

10. Children's Privacy

10.1 The queenbet Platform is strictly intended for persons aged twenty-one (21) years and above. queenbet does not knowingly collect personal data from individuals under the age of 21. If queenbet becomes aware that personal data has been collected from a person under 21, it will take immediate steps to delete such data and close the associated account.

10.2 If you are a parent or guardian and believe that your child has registered on the queenbet Platform, please contact us immediately at the details provided in Section 14.

11. International Data Transfers

11.1 queenbet's primary operations and data storage are based in the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines (for example, international game software providers or cloud infrastructure providers), queenbet will ensure that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.

11.2 queenbet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

12. Third-Party Links

12.1 The queenbet Platform may contain references to third-party services (for example, payment providers). queenbet is not responsible for the privacy practices of third-party services and encourages you to review the privacy policies of any third-party service you access in connection with your use of the Platform.

13. Changes to This Privacy Policy

13.1 queenbet reserves the right to update or amend this Privacy Policy at any time. Where changes are material, queenbet will provide reasonable notice via email or a prominent notice on the Platform prior to the changes taking effect.

13.2 The most current version of this Privacy Policy is always available at queenbet.asia/privacy-policy. The "Last Revised" date at the top of this Policy indicates when it was most recently updated. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or queenbet's data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the queenbet Platform
• Response Time: Within 15 business days of receipt of a verified request

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated.

This Privacy Policy was last updated on 16 May 2026. Previous versions are available upon request.